Airport Procedure
We will be tracking your flight status. Upon arrival, we will communicate with you via text message or email. Proceed to get your luggage and let us know when you are ready to go. If you have not received communication from us, please call at 970.422.7070.
For all Private transfer services if we have not received communications from you within 30 minutes of your arrival your reservation will be considered a no show and non-refundable. Please communicate any delays to us after your flights arrival, wait charges may apply for delays beyond an hour after your flights arrival time.
Private Transfers may include a 5 minute complimentary stop along the route to your final destination based on availability. Any time beyond the initial 5 minutes may be billed at $25.00 per 15 minute increments.
If we don’t have a way to communicate with you and you choose a different transportation service upon arrival, your reservation is non-refundable.
Confirm all departure reservations 24 hours in advance.
Please stay informed of potential weather delays or high traffic snow days and reschedule your departure time if necessary.
Animal Restrictions
Animals/pets shall not be transported without prior approval. Service animals traveling with their masters will be transported. Service animals shall be under the control of their masters at all times. Emerald Express will not be responsible for loss or injury to these animals, nor for injury or damage to any person or property caused by the actions of these animals.
Cancellation Policy
Cancellations made more than 48 hours before the trip will be refunded 100% of the total amount charged or can be transferable.
Cancellations made within 48 hours of the originally booked ground transportation service are NON-REFUNDABLE. Changes to a reservation are possible up to 24 hours in advance, after which the change will be considered a last-minute cancellation and a new reservation will need to be made for the updated date and time.
No-shows will forfeit the full fare. For departures Private SUV’s and Private Van’s the scheduled driver will wait 15 minutes, if no communication is established we determine the reservation to be a no-show.
For reservations made through and paid to a business partner, please contact them for more information on their cancellation policy.
We reserve the right to substitute vehicles on any trip.
Child Car Seat
We are committed to the safety of all passengers, especially young children. In compliance with Colorado state law and industry best practices, appropriate child restraints must be used based on a child’s age, weight, and height.
Passengers may provide their own car seats or booster seats, or request one from Emerald Express with advanced notice. A $20.00 sanitization and rental fee applies for each car seat provided by Emerald Express.
Car seat guidelines are as follows:
- Infants and Toddlers: Children under 2 years old must ride in a rear-facing car seat unless they weigh over 40 pounds or are over 40 inches tall.
- Children Ages 2 to 4: Must be secured in a forward-facing car seat with a harness until they exceed the manufacturer's height or weight limits.
- Children Ages 4 to 8: Must use a booster seat until they are at least 4 feet 9 inches tall or reach 8 years of age.
- Children Ages 8 to 15: Must use a seat belt at all times. A booster seat is still recommended for children under 4 feet 9 inches for optimal safety.
Car seats must be installed according to the manufacturer’s instructions. While our drivers are not permitted to install car seats, they will provide reasonable assistance if needed. Car seats should be placed in the rear seat whenever possible.
To request a car seat rental, please contact us at least 24 hours in advance of your scheduled transportation.
Delays and Unforeseen Circumstances
While we strive to provide prompt and reliable service, delays may occur due to factors beyond our control such as weather conditions, road closures, heavy traffic, accidents, strikes, or other civil disruptions. We make every reasonable effort to adapt our operations to these challenges, including adjusting schedules or rerouting as necessary, but in some cases, cancellations, diversions, or delays may be unavoidable.
Such “Force Majeure” events include:
- Meteorological or weather conditions
- Road traffic conditions or closures
- Labor disputes that affect our service
- Government regulations or requirements
- Shortage of fuel
- Civil disturbances including war, embargoes or unsettled conditions
- Acts of terror
- Any fact not reasonably foreseen or predicted by Canyon Transportation
Rebooking your delayed/cancelled transportation service
When your ground transportation service is canceled or delayed, we will rebook you on the next available service with available seats. If you decide not to use our service because it was cancelled or delayed, the remaining value of your paid transportation service will be refunded.
As soon as the events hindering our operations have ceased, we will put everything in motion to take delayed passengers to their destination. If delayed passengers who had not cancelled when informed of the delays, have elected to find an alternative to get to their destination, they will be considered no-show and their reservation will not be refundable.
Luggage and Equipment
Oversized or excessive luggage may require advance notice and could incur extra fees.
If you notice damage to your bags and consider that it was due to extraordinary and careless handling from our staff, contact us within 24 hours of your transportation service at info@rideemeraldexpress.com
Your baggage may show evidence of wear based on normal handling. Even the most expensive baggage will suffer from many flights and trips and its resistance will be affected. Poorly constructed baggage may have short lives when handled and stacked by employees of airlines and other transportation modes. Baggage will be stacked in the cargo area of our vehicles. Do not leave fragile items in the baggage loaded in the cargo space of our vehicles.
We will not cover the following:
- Ordinary wear and tear
- Inherent defect of baggage
- Poor quality of baggage
- Baggage being over-pack
Pricing and Payment
Pricing is based on the selected vehicle type and any additional services requested. Payment is due at the time of booking or as otherwise agreed upon. Additional charges may apply for extra stops, waiting time, or unforeseen circumstances.
Pricing and Payment
Pricing is based on the selected vehicle type and any additional services requested. Payment is due at the time of booking or as otherwise agreed upon. Additional charges may apply for extra stops, waiting time, or unforeseen circumstances.
Safety and Behavior
We reserve the right to refuse transportation to any person who, in the opinion of a driver in charge of the transportation, is under the influence of alcohol or other drugs, is suffering from a contagious disease, is behaving in a manner considered to be offensive, or presents a risk to himself, herself, other passengers, third parties, or the driver. Such refusal shall not be based on religious, ethnic, or any other discriminatory characteristic prohibited by law.
Smoking/Vaping of any form is not allowed in any Emerald Express Transportation Inc vehicle.